Building Error-Resistant Work Systems
Transform Human Reliability in Your Organization with Science-Based Strategies
Course Overview
Our Human Error Analysis & Elimination Training provides a comprehensive, multidisciplinary approach to understanding and mitigating human errors across industries. This practical program blends psychology, systems design, and quality management to help organizations reduce mistakes, improve safety, and enhance productivity.
Why This Matters
✔ Human errors cause 60-90% of workplace incidents (OSHA)
✔ Proper training can reduce error rates by up to 80%
✔ Learn proven methodologies used in aviation, healthcare & manufacturing
✔ Causes workflow disruptions, leading to downtime and decreased productivity
• Analyse the root causes of human errors by examining cognitive, behavioural, and organisational factors that contribute to mistakes in the workplace.
• Apply structured human error analysis techniques (e.g., Human Factors Analysis and Classification System (HFACS), Swiss Cheese Model, or 5 Whys) to identify and mitigate error-prone processes.
• Develop proactive strategies to improve human performance, including error-proofing (poka-yoke), training interventions, and procedural safeguards.
• Coach and support colleagues in recognising and managing human performance issues through effective communication, feedback, and situational awareness techniques.
• Evaluate real-world case studies of human error incidents to understand how behavioural, environmental, and systemic factors lead to accidents and operational failures.
• Design and implement preventive measures tailored to organisational needs, using observation techniques, checklists, and performance monitoring to reduce error rates.
Practical Applications
✅ Manufacturing: Reduce production defects
✅ Healthcare: Prevent medication errors
✅ Office Environments: Eliminate data entry mistakes
✅ Service Industries: Improve customer service quality
Why Our Training Stands Out
✅ Evidence-Based: Incorporates cognitive psychology & human factors
✅ Action-Oriented: Participants develop custom error-reduction plans
✅ Cross-Industry: Applicable to both physical and knowledge work
✅ Tool-Rich: Includes templates, checklists & assessment guides
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